Frequently asked questions
ARE ANY PURCHASES FINAL SALE?
Yes — for hygiene reasons, opened or used skincare items are final sale. We can only accept returns for unopened products that are still sealed and unused.
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery if your item arrives damaged, defective, or unused in its original packaging. Simply contact our support team with your order number and a brief description, and we’ll make it right.
WHEN WILL I GET MY ORDER?
All orders are processed within 1–2 business days.U.S. shipping: 5–10 business daysInternational: 10–15 business daysOnce shipped, you’ll receive tracking details by email.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our Cemenrete Multi Balm is formulated and produced in South Korea, using dermatologically tested ingredients designed for all skin types.
HOW MUCH DOES SHIPPING COST?
We offer free shipping on all orders not mater where you are in the world.